Refund policy

Return and Refund Policy

At ShopEasee, we are committed to ensuring the highest level of satisfaction for our luxury clientele. If you are not completely satisfied with your purchase, we are here to assist you with a professional and seamless return process.

1. Return Window

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging with all luxury tags and seals intact.

2. Proof of Purchase

Please ensure that your return includes the original receipt or proof of purchase. Returns without documentation may experience delays or may not be processed.

3. The Refund Process

Once we receive your item, our quality assurance team will inspect it. We will notify you immediately via email regarding the status of your refund.

If approved: We will initiate a refund to your original payment method (Credit Card).
Timeline: You will typically see the credit within 3 to 5 business days, depending on your bank or card issuer's policies.

4. Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable unless they arrive damaged or defective.

5. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.

6. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact our concierge team within 48 hours of delivery at shopeasee2@gmail.com with photos of the damage so we can prioritize your replacement.